|
RESOURCE CENTRE
|
 |
 |
BENCHMARKING |
|
|
|
|
|
|
BRIEFINGS |
|
|
|
FORMS AND TEMPLATES |
|
|
|
LINKS OF INTEREST |
|
|
|
POLICY AND PROCEDURE MATERIALS |
|
|
|
SERVICE PROVIDERS |
|
|
|
WHITE PAPERS / PUBLICATIONS |
|
|
|
RECOURCE CENTRE CONTEST RULES |
|
|
| POPULAR IAPP LINKS |
|
|
JOIN IAPP |
|
|
|
MEMBER BENEFITS |
|
|
| |
|
| BENCHMARKING |
Benchmarking encourages and guides change and offers strategic insights from which all AP personnel can benefit.
Included in this section are current and past IAPP benchmarking survey results and analyses. These are detailed assessment tools to help AP professionals identify strengths, as well as developmental needs, within their departments.
The information contained in the IAPP-UK Resource Centre web pages is for general information only. The statements, comments or opinions expressed are those of their respective authors, who are solely responsible for them. Inclusion of these documents and links does not necessarily constitute, or imply endorsement, recommendation or favouring of the IAPP-UK. While IAPP-UK endevours to keep the information up to date and correct, we make no guarantees of any kind, express or implied about the completness, accuracy, reliability, suitability or availability with respect to the information, products or services contained within the IAPP-UK Resouce Centre.
Some of the following documents have been sourced in the USA |
 |
 |
AP CUSTOMER SERVICE SATISFACTION SURVEY
Use this customer service satisfaction survey to help you obtain feedback from your customers on how they believe your department handles inquiries.
VIEW DOCUMENT
|
|
 |
CUSTOMER SATISFACTION SURVEY (IAPP TOOL)
Company customer satisfaction surveys, and for that matter any customer dialogue, should always be backed up by true listening and commitment to act.
VIEW DOCUMENT
|
|
|
CUSTOMER SATISFACTION SURVEY RESULTS TEMPLATE
This template provides guidelines on customer satisfaction survey results.
VIEW DOCUMENT
|
|
|
2008 ENTITY LEVEL CONTROLS SURVEY
This survey allows employees to assess the effectiveness of company controls.
VIEW DOCUMENT
|
|
|
2007 BENCHMARKING SURVEY RESULTS
Find solutions for problem areas in your AP processes.
VIEW DOCUMENT
|
|
|
2006 FINANCIAL AUTOMATION SURVEY / P2P BENCHMARKING REPORT
Featuring technology insights in Purchasing Cards, Travel & Entertainment Expense Management (TEM), Imaging and Workflow Automation, Electronic Procurement, and Payment Audits.
VIEW DOCUMENT
|
|
|
SHARED SERVICES QUESTIONNAIRE
Shared Services Questionnaire
VIEW DOCUMENT
|
|
|
UK
