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BENCHMARKING

Benchmarking encourages and guides change and offers strategic insights from which all AP personnel can benefitIncluded in this section are current and past IAPP benchmarking survey results and analyses. These are detailed assessment tools to help AP professionals identify strengths, as well as developmental needs, within their departments.


Open Survey - Supplier Communication

What’s the secret to supplier communication? How does your company’s strategy differ from other companies? What can you learn from—or teach to—other leading professionals?

The Institute of Financial Operations and ABBYY have launched this new Supplier Communication Study that will uncover the answers to these critical questions. And today, we invite you to share your valuable perspective as well.

Click here to take the Supplier Communication survey today. It will only take 10 minutes of your time, and none of the information you provide will be attributable to you or your company. To thank you for your participation, you will be entered into a drawing to receive one of three complimentary individual memberships in The Institute of Financial Operations as well as a chance for a complimentary registration for the 2012 UK Evolution Conference on 14-15, November in Reading, United Kingdom. You will also receive a final copy of the Supplier Communication report, containing valuable insight on how strategies are being shaped in companies just like yours.

When you complete the survey you also are entered to win a £100 gift card (click here for terms and conditions). Contact information included in the survey responses, by all respondents who wish to be entered into the drawing, will be provided to ABBYY, the study sponsor.


The information contained in the IAPP-UK Resource Centre web pages is for general information only.  The statements, comments or opinions expressed are those of their respective authors, who are solely responsible for them.  Inclusion of these documents and links does not necessarily constitute, or imply endorsement, recommendation or favouring of the IAPP-UK.  While IAPP-UK endevours to keep the information up to date and correct, we make no guarantees of any kind, express or implied about the completness, accuracy, reliability, suitability or availability with respect to the information, products or services contained within the IAPP-UK Resouce Centre.

Some of the following documents have been sourced in the USA.



Use this customer service satisfaction survey to help you obtain feedback from your customers on how they believe your department handles inquiries. AP CUSTOMER SERVICE SATISFACTION SURVEY
Use this customer service satisfaction survey to help you obtain feedback from your customers on how they believe your department handles inquiries.

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Company customer satisfaction surveys, and for that matter any customer dialogue, should always be backed up by true listening and commitment to act. CUSTOMER SATISFACTION SURVEY (IAPP TOOL)
Company customer satisfaction surveys, and for that matter any customer dialogue, should always be backed up by true listening and commitment to act.

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This template provides guidelines on customer satisfaction survey results. CUSTOMER SATISFACTION SURVEY RESULTS TEMPLATE
This template provides guidelines on customer satisfaction survey results.

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This survey allows employees to assess the effectiveness of company controls. 2008 ENTITY LEVEL CONTROLS SURVEY
This survey allows employees to assess the effectiveness of company controls.

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Find solutions for problem areas in your AP processes. 2007 BENCHMARKING SURVEY RESULTS
Find solutions for problem areas in your AP processes.

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Featuring technology insights in Purchasing Cards, Travel & Entertainment Expense Management (TEM), Imaging and Workflow Automation, Electronic Procurement, and Payment Audits. 2006 FINANCIAL AUTOMATION SURVEY / P2P BENCHMARKING REPORT
Featuring technology insights in Purchasing Cards, Travel & Entertainment Expense Management (TEM), Imaging and Workflow Automation, Electronic Procurement, and Payment Audits.

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Shared Services Questionnaire SHARED SERVICES QUESTIONNAIRE
Shared Services Questionnaire

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